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Other support

In addition to the benefits and support services we provide, free, confidential and independent advice and support is available from the following agencies.

FAO Council Tenants
It is very important that you continue to pay your rent, so please get in touch if you are struggling financially or worried about paying your rent. Call us on 01527 587000 Option 1 or email


Support in general

Reddich Knowledge Bank

Explore Redditch and uncover local services nearest to you.

Community Services Directory - Worcestershire

Enables you to search for support or services in your area. You can also register your organisation to appear on the directory for Worcestershire residents to find you.

Bromsgrove and Redditch Network (BARN)

Signposts to a variety of voluntary sector services and helps find the right service if you need help to access food, furniture, school uniform, money advice, support when facing homelessness, disability advice and more. Call 01527 60282 or email

Worcestershire Libraries

Your local library can provide signposting and referral along with internet/wifi access.

Sandycroft Centre

The Sandycroft Centre has been supporting the Redditch community for over 25 years, working with other agencies to provide local services to meet the needs of a diverse community through a ‘One-stop-shop' approach.

Onside advocacy

Onside advocacy offers help to people facing disadvantage to ensure they are treated fairly as equal citizens, with equal rights and have access to all the right services.

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Support with energy and utility charges

Redditch Energy Advice Service

We provide a free impartial Energy Advise Service delivered by Act on Energy that helps you to cut energy bills, minimise home energy use, reduce carbon emissions and get advice tailored to you. Freephone 0800 988 288

Severn Trent Big Difference Scheme

If your household income is low, you may be entitled to a BIG reduction. If eligible for the scheme, you could receive up to 90% off the average Severn Trent water bill.

Warmer Worcestershire Network

Information available, includes reliable hints and tips on how to reduce your energy bills.

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Support with food, furniture and household supplies

Redditch Foodbank

Provide food parcels for people in financial crisis via referral from their agency network. Please see the website above for details on support and a list of referral agencies who may refer you as part of their ongoing support. Help Through Hardship offer free advice on 0808 208 2138.

Please see the ‘Get Help' section of the Redditch Foodbank website above or call 01527 69161

Batchley Support Group

Community pantry (was at Salters Lane and now at Shrubbery House , 47 Prospect Hill since Feb 2024) where you can join and buy food at a discounted price. For more information see their Facebook @BatchleySupportGroup or call on 01527 457291 or go to

Love Food Hate Waste - Worcestershire

Advise on how to cut food waste and save money

Too Good to Go

Mobile App that connects customers to restaurants and stores locally that have unsold food surplus which customers can buy at discounted prices.

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Support with jobs, education and development

GOV.UK Find a job

Find full or part-time work using the GOV.UK "Find a job" service to search and apply for jobs. This service replaced universal jobmatch

Learningonline Redditch

If you want to improve your IT, maths or English, get into higher education or Improve your training and skills, Learningonline Redditch offers a free, impartial advice and guidance service to help people make informed choices for education and work.

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Support for families

Stuff To Do For Youth

Directory of activities for young residents in Bromsgrove and Redditch for 2024 from the Starting Well Partnership


A leading national charity working with and supporting single parent families offering support around benefits, money management, debt and other issues commonly affect single parents.

Redditch Starting Well

Starting Well Partnership supports parents, families, children and young people across Worcestershire to lead happy, healthy and fulfilled lives. Call on 01905 520 032

Ready Steady Worcestershire

For free school meals food and activities during the school holidays.

Worcestershire Children First - Free School Meals

Find out if your family is eligible for free school meals and how to apply.

Free school meals are not part of a Universal Credit payment
You need to make a separate application through Worcestershire County Council

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Support if you have a disability

DIAL in Worcestershire

DIAL In Worcestershire, is a free and confidential, independent charity, providing Information and Advice Services to those in Bromsgrove, Redditch, and Wyre Forest, on all aspects of living with a disability.

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Support for older people

Did you know Pensioners not receiving pension credit? Or are you a carer? Or have you got a disability?
Did you know you could receive a £75 voucher from Worcestershire Advice Network (WAN) Scheme?
More information at: Worcestershire Advice Network or simply call Age UK on 01905 724294 / 01684 560666

Age UK Bromsgrove, Redditch and Wyre Forest

This local charity aims to make North Worcestershire a better place for people 50+ to grow older, by delivering a range of local services aimed at promoting independence and enabling people to make the most of later life.

Call 01527 570490 or email

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Support with housing, money and debt

Citizens Advice Bromsgrove and Redditch.

A part of the National Citizens Advice Charity working locally offering free, confidential advice and information about benefits, debt, housing and other issues.

Civil Legal Advice (CLA) GOV.UK

Free and confidential Civil Legal Advice for citizens on low incomes to help with a range of problems including debt if you are at risk of losing your home, housing if you are at risk of being evicted or you are homeless.

The Money Advice Service.

The Money Advice Service is a free and impartial money advice service set up by the government offering a range of online and phone support to help you improve your finances.

Money Helper

MoneyHelper is here to make your money and pension choices clearer. Here to cut through the complexity, explain what you need to do and how you can do it. Here to put you in control with impartial guidance that's backed by government and to recommend further, trusted support if you need it.

National Debtline.

National Debtline is a debt advice charity run by the Money Advice Trust that provides a free confidential debt advice service from expert debt advisors to help you improve your financial situation and take control of your debts.

Shelter UK.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services.

Step Change Debt Charity.

With 25 years experience Step Change's debt experts provide advice and support to help you achieve long term financial control.

Stop Loan Sharks

Stop Loan Sharks investigate and prosecute illegal money lenders, and provide support for borrowers.


StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them. Tel: 0300 500 0914.

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Support with mental health and wellbeing

Worcestershire NHS Talking Therapies

Tips, resources and where to find help from NHS Herefordshire and Worcestershire Talking Therapies.

Worcestershire Safe Haven

Worcestershire Safe Haven runs 7 days a week 18.00 – 01.00 and is based in the Redditch town centre. It provides telephone support and face-to-face appointments to Worcestershire residents who are experiencing a mental health crisis. Offering support and guidance with accessing other services, they can help you manage the difficult times and hold your hand towards better mental wellbeing. Call us on 01905 600400

Mental health support for adults - Worcestershire

Mental health support services available nationally and in Worcestershire


Whatever you're going through, call the Samaritans free any time, from any phone, on 116 123.

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Support for young people

NHS Mental health help to children, young people and their families

Mental health support for children, young people and their families across Worcestershire

Redditch Nightstop

Emergency accommodation, supported lodgings, support and learning for those aged between 16 and 35

St Basils

Work together with young people aged 16 - 25yrs who are homeless or at risk of homelessness. Redditch Tel: 01527 592404

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