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Duty to refer

Redditch Borough Council and Bromsgrove District Council want to build and develop relationships and protocols with internal departments and  partner agencies and to directly support this have signed up to ALERT, an online tool that is designed to specifically meet the new Duty to Refer requirement.

If you would like to make a referral for someone who is homeless or at risk of homelessness please follow the link to the ALERT referral tool. The ALERT process is five easy steps:

  1. Visit the ALERT referral portal here
  2. Enter details of your agency
  3. Provide details of the household being referred
  4. Complete a consent to share declaration
  5. Submit

If you or someone you know is actually homeless and requires help in an emergency please contact the local authority where they have a local connection.

For someone with a  local connection to Redditch Borough Council please phone 01527 534069 during office hours, or out of hours (after 5pm/ weekends) 01527 67666.

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