Redditch Redditch Borough Council is committed to protecting your privacy when you use council services.
The Privacy Notice below explains how the Council uses information about you and the ways in which we protect your privacy.
What is Personal Data?
Personal data means data which relates to a living individual who can be identified from that data, or from that data and other information which is in the possession of, or is likely to come into the possession of Redditch Borough Council.
What are your rights?
You have the right to request the following, the council will consider any request inline with the current regulations.
- - The right to be informed
- - The right of access
- - The right to rectification
- - The right to erasure
- - The right to restrict processing
- - The right to data portability
- - The right to object
What Level of Personal Data is used?
Where necessary Redditch Borough Council processes personal data to deliver our services effectively; where possible, the data that we process will be anonymised or pseudonymised.
Why we use personal information?
We may need to use some information about you to:
- deliver services and support to you;
- manage services;
- train workers;
- help investigate any worries or complaints you have about your services;
- keep track of spending on services;
- check the quality of services; and
- help with research and planning of new services.
How can you access the information we hold about you?
You have the right to ask for all the information we have about you and your services. When we receive a request from you in writing, we must normally give you access to everything we have recorded about you. However, we will not let you see any parts of your record which contain:
- Confidential information about other people; or
- Information a care professional thinks will cause serious harm to your or someone else's physical or mental well-being; or
- If we think that a crime may be prevented or found out by disclosing information to you.
To make a request for your information email email@example.com
How can you request correction of inaccurate information?
You should let us know if you disagree with something written on your file. You may not always be able to change or remove the information. However, we will correct factual inaccuracies and may include your comments in the records.
To make a request email firstname.lastname@example.org
How can you request for your information to be erased?
If you want Redditch Borough Council to stop processing and erase your information, you are entitled to request this under specific circumstances:
- Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
- When the individual withdraws consent (where consent was relied upon for the original processing).
- The personal data was unlawfully processed (ie otherwise in breach of the GDPR).
- The personal data has to be erased in order to comply with a legal obligation.
- The personal data is processed in relation to the offer of information society services to a child.
To make a request email email@example.com
How can you restrict processing of your information?
You can request for the processing of your personal information to be restricted under the following circumstances:
- Where you contest the accuracy of the information
To make a request email firstname.lastname@example.org
How do we keep information secure?
We will take appropriate steps to make sure we hold records about you (on paper and electronically) in a secure way, and we will only make them available to those who have a right to see them. Our security includes:
- Access controls on systems
- Security training for all staff
How long do we keep your personal information?
Redditch Borough Council keep personal information in line with our retention and disposal schedule,
You have the right to request that Redditch Borough Council stop processing your personal data in relation to any council service. However, if this request is approved this may cause delays or prevent us delivering a service to you. Where possible we will seek to comply with your request but we may need to hold or process information in connection with one or more of the Councils legal functions.
Who will we share your personal information with?
We use a number of commercial companies and partners to either store personal information or to manage it on our behalf. Where we have these arrangements there is always a contract, memorandum of understanding or information sharing protocol in place to ensure that the organisation complies with data protection law. Arrangements involving sensitive personal data will have been formally assessed in more detail for their compliance with the law.
We may also share your personal information when we feel there is a good reason that is more important than protecting your confidentiality. This does not happen often, but we may share your information:
For the detection and prevention of crime/fraudulent activity; or
- if there are serious risks to the public, our staff or to other professionals;
- to protect a child; or
- to protect adults who are thought to be at risk, for example if they are frail, confused or cannot understand what is happening to them.
When using personal data for research purposes, the data will be anonymised to avoid the identification of an individual, unless consent has been given for the use of the personal data.
We do not sell personal information to any other organisation for the purposes of direct marketing.
Data protection Officer (DPO)
Redditch borough Council Data Protection Officer is Deborah Poole who oversees the Information Management team. To contact the DPO or the information management team email email@example.com
Where can I get advice, or lodge a complaint?
For independent advice about data protection, privacy and data sharing issues, or to lodge a complaint if you think your data has been mishandled, you can contact the Information Commissioners Office (ICO) at:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Cookies are pieces of data that are often created when you visit a website, and which are stored in the cookie directory of your computer. A number of cookies are created when you visit Redditchbc.gov.uk.
Our first cookie sets the local authority name in order to deliver you with partner specific information.
Subsequent cookies are set according to your usage of the postcode councillor search, my hub and the local town selector.
The cookies do not contain any personal information about you, and they cannot be used to identify an individual user.
You can set your browser not to accept cookies. If you do not know how to do this, contact us, giving details on the type of browser you are using, and we will do our best to help, or use the "How to control cookies" related link. Please note that if you do set your browser not to accept cookies many of the enhanced features may not work correctly.
Your browser accesses the cookie file again when you visit the website that created the cookie file. The browser uses the information stored in the cookie file. This is to help ease your navigation of the website, letting you log in automatically or remembering settings you selected during your earlier visits to the website.
Any particular website cannot access information on your computer other than the cookie it set on your computer. The cookie is not executable code so it doesn't have any “life” of its own other than being used by the website that created it. As explained above, such use is limited to helping your browser process the information located on the website.
Essentially this is the memory of your internet browser where you can find all your cookies stored in a format that facilitates easy retrieval by a browser.
The information generated by the cookies about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties when required to do so by law, or where such third parties process the information on Google's behalf.
Google undertakes not to associate your IP address with any other data held by Google. To opt out of being tracked by Google Analytics across all websites visit
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, we would recommend looking at http://www.allaboutcookies.org/.
The Council does not use Analytic cookies for any other purpose than reporting site use and does not share information with anyone outside of the Council.
Social Media Links
Links in the page footer pass temporary cookies to the social media sites (Facebook, Twitter etc) which just includes the address of the page you wish to share.
These cookies should not be saved to the computer as they are "cached" in the browser
Cookie: Google Analytics
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Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitor have come to the site from and the pages they visited.
You can stop cookies being downloaded on to your computer or other device by selecting the appropriate settings on your browser. If you do this, however, you may not be able to use the full functionality of this website.
There is more information about how to delete or stop using cookies on AboutCookies.org. If you wish, you can also opt out of being tracked by Google Analytics.
Further information on the use of personal information can be found at ico.org.uk