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Advanced NEW Lifeline services

As well as our classic base unit and pendant services, NEW Lifeline provides a range of advanced telecare options to suit every need.


GPS trackers

NEW Lifeline have a range of GPS devices to give you all the comfort provided by a telecare alarm away from home.

We offer a selection of trackers each tested by our team. If you’re not sure which would best suit your needs, please contact us for further information or to organise a demonstration.

A range of advanced functions are available in a variety of wearable, discreet, and stylish technology, such as

  • Call for help wherever you are, whether it’s going for a walk, shopping or visiting friends
  • Two-way voice communication
  • Fall detection
  • In an emergency, even tell us your exact location.

Highly suitable for children, those living with dementia, vulnerable people, and lone workers.

GPS device options

Footprint offers an entry level tracking device for individuals who may need to summon help when away from home.

It is a pendant sized device normally worn around the neck, but can also used on a keyring style clip.

Footprint is used within telecare to provide reassurance and safety whilst allowing your client independence and freedom

Its additional features such as geo-fencing and fall alerts mean that it can be used for many clients needs.

GPS/GPRS tracking allows for instant location in case of emergency such as a person with dementia who has wandered. Footprint can also be used by first responders as a lone working location device.

Footprints are configured to connect directly to our 24 hours monitoring centre. Should you need help, Our operators will speak to you via your tracker and pinpoint your location to arrange suitable help. This may be at your home address or may be when you are out and about.

NOTE: Satellite accuracy is less accurate when indoors

Footprint GPS Device

The Oysta is a fully featured device better suited to vulnerable service users who may need help in or out of the home.

It has an inbuilt SOS emergency button, fall sensor, GPS location tracking, 4 speed dial keys and a screen to receive welfare messages and reminders.

One touch SOS alarm button connects you straight to our Monitoring centre

Auto-answer enables a nominated person or the Lifeline team to initiate a conversation

Inbuilt falls detector, can automatically raise an alert in the event of a fall

Built-in GPS technology and direct integration into our systems allows us to locate you when an alert is raised.

4 speed dial keys can be easily customised to your chosen contacts

Receive simple welfare check messages and reminders regularly

Roaming SIM allows the device to always use the strongest mobile network available rather than just relying on one.

This device can either be worn on a neck worn lanyard or carried as a mobile phone

Oysta Pearl GPS Device

The Doro Secure 480 is a wrist worn tracker that looks just like an ordinary wrist watch.

Great for users who want a reliable tracking device, that is also discreet.

Stylish watch phone for improved safety. Want an easy way to feel safer, or to improve the safety of someone you care about? With Doro Secure® 480, getting timely assistance is what it's all about.

This attractively designed wristwatch features sophisticated tracking and communication capabilities to enhance the wearers safety. If distressed or in need of help, the wearer can easily trigger an alarm. It also allows Telecare service providers to regularly check in with the wearer, be alerted of the wearers location, and even communicate over a built-in speaker phone. Perfect for increasing vigilance and safety.

The device can also be used with an optional 'dementia strap' that will only allow the watch to be removed by a carer or family member using an unlocking tool.

Doro Secure 480 GPS Device

Equipped with advanced GPS technology, Chiptech Go offers reactive location tracking, allowing you and your loved ones to stay connected in any situation. The built-in fall detection and emergency SOS button provide instant assistance when needed, automatically alerting our Monitoring Centre. Chiptech Go boasts a long-lasting battery life, ensuring continuous protection without frequent recharging. Its waterproof and durable construction makes it suitable for various activities, whether you're indoors or outdoors. Chiptech Go adapts to your unique needs, providing a personalized safety solution.

Chiptech Go GPS Device

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Epilepsy support

Epilepsy sensors can be used to support those suffering from seizures to live a more independent life.

There is no such thing as a one size fits all epilepsy sensor. Please contact us to discuss an assessment and advice on the best sensor for your needs.

Epilepsy device options

Here is a small selection of the available options for you to look at and consider, before you speak to us.

Alert-it Companion

The Companion Monitor is an effective solution for supporting tonic/clonic seizures as well as a variety of other situations resulting in movement, sound, vomiting or incontinence and bed leaving.

Alert-it Companion

Companion Mini

The digital movement sensor is a discrete system. It can be applied in some of the most challenging situations when supporting tonic clonic seizures.

The Companion Mini is able to identify seizure induced movements whilst ignoring sleep activities before alerting via the Alert-iT Safelink Plesio pager.

Companion Mini GPS Device


The Guardian Monitor is our most advanced system and can be applied in some of the most demanding situations when supporting tonic/clonic seizures and SUDEP. Careful design ensures high performance sensors to monitor bed movement, incontinence, vomiting, bed vacation and sounds

Easy Integration - The Guardian can totally integrate with Nurse call systems and any Telecare platforms.
Supports Most Bed Types - Suitable for most types of beds including profiling beds.

Bed Casing - Programmable Bed Vacation setting.

Fail Safe Radio - Alert-iT?s unique Fail safe radio for added piece of mind, monitors battery status and that you are always in radio range: up to 450 metre.

Wired - Wired versions available for system integration.

Backup Battery - Rechargeable battery back-up (15 hour life).

Adjustable - Adjustable to isolate normal bed movement but respond to seizure activity.

Microphone - Built in internal microphone.

External Microphone and Sheets - External Microphone and Moisture Sensing Sheets Available (sold separately)

Warranty - 3 year warranty and lifetime support. (Registration required)

Guardian GPS Device

Epi-Care 3000

The Epi-Care 3000 is developed to register and alert in case of a tonic-clonic seizure. The electronics incorporated in the sensor identifies a seizure by recognising the distinctive movements. Epi-Care 3000 does not react on normal movements during sleep.

The level of sensitivity and the alarm timer of Epi-Care 3000 can be adjusted according to the users pattern of seizures and the beds specifications.

Epi-Care 3000 is particularly suitable for young children due to its accurate sensor technique. It can even detect vague cramps during sleep, which makes Epi-Care 3000 a safe solution for small children from the age of 2.

The level of sensitivity and the alarm timer can be set up easily and accurately in the menu on the device. The device automatically remembers the selected settings when it is turned on again. The incorporated journal with time and date of the alarms makes it easier to document the development of the number of seizures over a period.

Epi-Care 3000 can be placed beside the bed, and the sensor underneath the mattress

A proven and reliable epilepsy alarm

The Epi-Care 3000 sensor needs to be secured to the mattress and connected via a cord to the Epi-Care base unit that is placed on a bedside table or near the bed.

Through an incorporated test, the device will detect possible errors connected to installation or technical errors that may occur and informs the caretaker. When turning on the device, the test is automatically conducted and will be run on a regular basis even when the device remains on. The alarm has an incorporated pause button that makes it easier to tuck in children without activating false alarms due to movements during sleep.

Epi-Care 3000 is the safe solution when the issue is seizures during sleep, and it has proven its value through many years of experience.

Epi-Care 3000

Epi-care Free

Epi-Care free is a wristband with an sensor which recognises tonic-clonic epileptic seizures.

The alarm consists of a wristband and a base unit that can be placed in anywhere at home. The wristband and base unit operate wireless indoors with a range up to 20 meters (65 ft.)

The range can be extended with a repeater if a wider range is needed. Please contact your distributor for a special solution or click here to read more about Epi-Care mobile that you can bring with you everywhere.

Epi-Care free is clinically tested in collaboration with leading epilepsy hospitals.

Epi-Care free is developed to register and alert in case of tonic-clonic epileptic seizures. The electronics incorporated in the wristband recognises the distinctive movements of a seizure. Epi-Care free does not react on everyday movements, for example when a person eats, reads or sleeps.tested Epi-Care free. From the clinical test, doctors determined that the Epi-Care free alarm is a valuable aid for people with tonic-clonic seizures.

The Epi-care free is available as a SIM based device not requiring a phone line, alternatively it can be configured to work with our Lifeline dispersed alarm units. The unit is designed to be used while the service user is at home.

Epi-care Free GPS Device

Epi-care mobile

Epi-Care mobile is a little portable epilepsy alarm that you can bring with you everywhere.

The alarm consists of a sensor placed on the wrist like a watch connected with an app on a smartphone. It ensures that an emergency call will be made to relatives or caretakers when a seizure occurs. GPS-coordinates of where the user is during a seizure is forwarded in a text message.

During emergency calls, the phone is automatically put on speaker. This means that the person receiving the call will be able to hear what happens near, and communicate with, the affected person. Speaker phone only functions during emergency calls, not during ordinary operations.

Epi-Care mobile can be used indoors and outdoors - when the user is awake as well as asleep.

The device can be set up to alert family, carers, or to connect straight through to our 24 hour monitoring centre.

Epi-care mobile requires an android smart phone to function.

Epi-care mobile GPS Device

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Canary Care

Canary Care GPS Device

Canary is a discrete and unobtrusive system that can provide round the clock reassurance, and alert carers or loved ones if something changes.

  • Has Mum been to the loo yet today?
  • Has Mum made herself a cup of tea?
  • Has she got the heating on?
  • Is Mum moving around less?

It can raise custom alerts to say if something is wrong. Alerts can be via text, email or the Canary app. Wireless sensors are placed around the house to monitor activity and gain useful insights. The information is sent to the Canary Care portal. The sensors are battery powered and the hub uses mobile data to send the information, so no need for a land line or broadband.

Our installers will be able to assess the best places to place the sensors, and what the best factors to measure would be.

Examples of use


See if Mums been in the kitchen yet this morning, and set a rule to let you know if she hasn't. It could be that she's not feeling too good – a quick call will let you know whether she needs help or not.

Bathroom visits

Frequent night-time bathroom visits could be the norm, or a sign of disturbed sleep that suggests something else isn't right. The portal helps you build up a picture of the normal routine, so you can spot anomalies early.


Visitor cards are included with the system and they allow you to see visitors come and go. Canary Care can alert you if someone doesn't arrive when expected, for example a scheduled If you are worried about late night wandering you can set rules to alert you if outside doors are opened between certain hours, or have been left open for too long.


See at a glance whether your loved one is sleeping through, or getting up in the night. This kind of information is key when making decisions about when your loved one may need carer support

How Canary Care helps

When you want to keep your independence, asking for help can be a challenge – and offering it can be too.

The Canary Care system helps families make decisions about support at home. It takes away the guesswork, reassuring everyone when things are fine, and flagging where a little extra help wouldn't go amiss.

When you have a relative living alone, the same conversations can start to take over – meals, sleep, medication, care visits. Canary Care shows you at a glance whether everything is OK, leaving you free to enjoy the conversations that matter most.

Canary Care is being used in assessments, helping people coming home from hospital, and supporting independence at home. It helps carers, professionals and families to make better decisions about support based on objective evidence, gathered in a safe, non-intrusive way.

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