Emails affected by global Microsoft outage
The problem affecting Microsoft services worldwide means our emails are not currently working properly.
We are awaiting advice from Microsoft on when this will be resolved.
Please be advised that we may only receive any submissions to forms on this website once email service is restored.
Our phone lines and face-to-face customer services are open as normal, but waiting times may be longer than usual.
Thank you for your patience at this time.
NEW Lifeline
Our community alarm service provides peace of mind 24 hours per day, 365 days per year to vulnerable people and their families.
Telecare and the digital switch!
If you are a NEW Lifeline customer, don't worry!
You have already been moved to a digital telecare solution and can continue to use your Lifeline/Telecare with confidence.
With another provider?
Landlines switching from analogue to digital could stop telecare alarms working, but landline providers can help.
Please call your landline provider, or contact NEW Lifeline if you are interested in signing up for our fully digital Lifeline service (No landline required).
Visit our digital switchover webpage for more information.
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