Ticket Sales Privacy Notice

What information do we collect?

Name, Address, Contact Details, Data of birth, Debit / Credit card details, Box office account information, Preferences

Why do we collect this information?

We collect personal information about you when creating an account online to book tickets or workshops. The legal basis for this processing is the fulfilment of a contractual obligation; by booking tickets or workshops you are entering into a contract, and we require the personal data requested to fulfil this transaction.  When you create an account or purchase tickets, you can opt to consent to us processing your personal information for other specified purposes such as.

• To send you communications in connection with your transaction and events you attend.
• Provide better services by assessing preferences, trends and interests from the data provided,
• To offer promotions and to understand our target audience for more focused marketing purposes

If you choose not to consent to additional processing, this will not affect your rights.  You can browse our website or make enquires with our Box Office without disclosing any personal information.

Who do we share this information with? 

This information will be accessible by Box Office staff and PatronBase UK Box Office Systems, who provide support, under agreed restrictions.  This information will not be shared/sold to any other service/organisation unless we have a duty to do so under law. This data will not be transferred outside of the EEA.

How long will we keep the information for?

Where you agree to be contacted, the data will be kept until it is either overwritten or until you no longer agree to be kept informed.  If you change your mind, simply log into your account and change your preference.  However you will still receive transactional messages when purchasing tickets or booking workshops.  Transactional data will be kept for 7 years under the Limitations Act 1980.