Redditch Homes Registration Guide

You will be taken to the “Customer details” page where you will be asked to complete some basic information.

Once you have filled in the information on this page, select the “Save and continue” button at the bottom of the page. You will then be asked to choose an application type to proceed.

Select "Start Application"

You will be asked to provide details about any other household members that will be moving in with you as well as people who live with you but won't be moving with you.

Once completed select “Next" to move onto the next page. 

You will then be asked to provide details about your current accommodation.

Once completed select “Save”. You will be asked to review the information you have provided.

Select “Edit” to change the information provided, or “Next” to continue with the application.

You will need to complete 5 years address history.

Select “Add address” for each of your previous addresses.

If you have lived in your current property for more than 5 years select “Next” to continue with your application.

Check you have provided a full 5 year address history before submitting your application.
Gaps in your 5 year housing history will delay your application being processed.

After clicking “Next” you will be asked to select where you want to live. Select all the areas you would like to live in. Keep your area choice as wide as possible to ensure that you are eligible for as many properties as possible.

Please provide independent third party evidence if it's unsafe for you to live in any specific locations.

Your situation and housing circumstances

You will then be asked to complete a series of questions about your situation and your housing circumstances. Click “Save” once completed.

Medical / Welfare Assessment

If you have a medical need or disability that is being made worse by your current accommodation and a move would be essential for your situation to be improved, you will need to complete a medical questionnaire in the application.

Answer yes to the question – Does anyone in
your household have a medical condition that is impacted by your current accommodation?’ and indicate which person is affected.

You will then be taken through a medical questionnaire where you will be asked a series of questions about how the health related issue is impacted by your accommodation.

If you have selected no to the medical need question, or if you have completed the medical questionnaire you will be taken to the next section. 

The assessment is not of an applicants health but but how their health or welfare is adversely affected by their accommodation

Should you choose to commit to any costs in order to provide supplementary medical information these will not be reimbursed by the service

• Proof of diagnosis, medication and treatment that you currently receive. 
• Any recent reports and assessments regarding your medical needs
• Recent  ‘Patient Summary'. You can ask at your GP surgery for this. This is a print-out summary of your history and diagnoses and should be provided free of charge.
• Reports or assessments regarding your mobility levels from any professionals who are involved in your care. e.g. from Occupational Therapists, Physiotherapist or any other reports such as a walking aid assessment. If you have been assessed to use a wheelchair we need proof of the extent of your need for it i.e. for outdoor use only or full-time

The final decision for medical/ welfare priority is made by a panel in conjunction with health professionals.

At this stage of the application you will be alerted that your application is not complete until you’ve provided a signature in the “Declaration and consents” section.

You will need to carefully read through the declaration and consent statement and provide a signature at the bottom of the screen.

You can sign the application using your mouse on your computer or your finger on your android phone.

Then select save. If you are unable to do either of these a form can be downloaded for you to sign and upload.

Once signed the application will be submitted to the Council for them to assess. They will contact you through your Redditch Homes Portal to confirm whether your application has been accepted.

Once you have signed and saved your application you will be reminded of the documents and evidence you need to provide to the Council.

You can photograph and upload documents onto your Redditch Homes Portal like you would using social media.

Once you have sent through all the required supporting evidence and documents your application is complete.

 If there any gaps in the information needed and any missing documents or evidence, this will prevent your application being assessed.