Duty to refer

Redditch Borough Council want to build and develop relationships and protocols with internal departments and partner agencies.

To directly support this we have signed up to ALERT, an online tool that is designed to specifically meet the new Duty to Refer requirement.

How to make a referral

If you would like to make a referral for someone who is homeless or at risk of homelessness please follow the link to the ALERT referral tool. The ALERT process is five easy steps:

1. Visit the ALERT referral portal here
2. Enter details of your agency
3. Provide details of the household being referred
4. Complete a consent to share declaration
5. Submit

If you or someone you know is actually homeless and requires help in an emergency please contact the local authority where they have a local connection.

For someone with a  local connection to Redditch Borough Council please phone  01527 534069 during office hours, or out of hours (after 5pm/ weekends)  01527 67666.

If your agency is unable to access the Alert system you can email the team housingsolutionsenquiries@bromsgroveandredditch.gov.uk. Provide as much information as possible about the person you're referring and their situation.

What happens next

We'll respond as quickly as possible, within 10 days of receiving your referral, and we'll ask you for further information if we need it.

If we can help the person you referred, we'll contact them to let them know.