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Existing Garden Waste Customers

The 2026 service starts either week commencing 23 February 2026 or 2 March 2025 and finishes week commencing 16 November 2025 or 23 November 2026 depending on your collection schedule.

The cost for the 2026 is £60 per bin. 

You can check your brown bin collection date here and download a calendar.

As an existing garden waste customer, you can manage your service here.

Payment for the garden waste service is by Direct Debit only.

We send you a renewal notification each year for the service in January/February, but no action is needed.

If you need to change your Direct Debit payment details, please call us.

 

If your bin has been lost or stolen, you can request a replacement by completing the online replacement bin form here.

You will need your customer reference number to complete the form which you will find on your invoice.

To order an additional garden waste (brown) bin, please complete this form. Please note that an additional charge applies for each extra bin requested.

The cost for the 2026 garden waste service is £60 per bin for the year. As the service was temporarily suspended for additional bins, a pro‑rata price will be offered for the remainder of the 2026 service.

 

Reasons we may not have collected your bin

It's your responsibility to make sure these things are correct so we can collect your bin.

If we come across any of the above problems we will not be able to return and empty your bin until your next collection day, which is usually in two weeks. You will need to correct these problems so we can empty your bin on your next collection day.  Any excess waste you have will need to be taken to the tip.

If after reading the above you think your bin has still been missed you can report it to us here.

If you are moving house and are staying within the District you can continue the service and take your bin with you when you move.  Please notify us of this change by using our online moving address form.

Once this is submitted we will update our records and your collection will move to your new address.

If you move within the district and do not take your bin with you, you will be required to pay the full subscription to continue the service at your new address.

 

To cancel the service please complete this online cancellation request form. 

There will be no refund issued for any weeks left of the service.  Please leave your bin accessible so we can collect it.

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