I am a council tenant

You may want to tell us that you are dissatisfied about something, such as the standard of service you have received, actions, or lack of action, by the Housing Service, its staff, or those acting on its behalf (such as a partner or contractor), which has affected you, or a group, and that requires us to respond.

A complaint could be about things like:

• We've significantly delayed or failed to deliver a service to you.
• Delivering a poor quality, or substandard level of service to you.
• We have made a mistake.
• We haven't listened to you properly.
• We haven't followed our processes or policies.
• We have not met our legal or regulatory obligations.
• We have not delivered a commitment or promise to you.
• Our staff have been rude, inappropriate, or unprofessional towards you.

In this case, you will be unhappy with a situation that you want to have put right. For example, you may be unhappy with:

• A situation with your bin stores and rubbish
• A situation with your neighbours, or in your neighbourhood.
• You've been sent a letter about your rent arrears
• The condition of your property, such as cold, condensation, damp, and mould.

You can take steps to manage condensation, which causes black mould to appear.

Please follow the link for more advice: Managing condensation

At this stage, these are not formal complaints, you are asking us to do something about a situation and / or deliver a service to you. Only if we have not done as we have described in the section “what is a complaint” does it become an acceptable complaint.

To request a service please contact us using contact detail links below

• For booking a repair, please click here
• For Neighbourhoods & Tenancies here are our contact details
• For your Rent Team here are our contact details

They certainly can.

Your Elected members (Local Councillor or MP) are your representatives, and we welcome their engagement.

We will not need your permission to talk to your elected representative about you and your complaint or situation, but we will need your permission to talk to anyone else who is trying to represent you, such as someone from the CAB, or a friend or relative, for example. This is to safeguard you and protect your personal information.

There is a section on the form where you can give someone else permission to act on your behalf, without it, we will not talk to them.

• Please complete this form.
• housingcomplaints@redditchbc.gov.uk
• Telephone: 01527 64252
• In person at any of our public offices

If expressing a complaint or compliment in person or over the phone, tell the officer that you are complaining, what it is about and ask the officer to submit the compliant on your behalf. If you need assistance to access these services, then please ask.

If you make a complaint or pay us a compliment, please give us as much detail as possible about the service including dates, times and names of the people you dealt with if known. If making a complaint, please also let us know what you would like us to do to put things right.

If you are making a complaint for someone else, you will need their permission first. 

Please note that we are unable to investigate anonymous complaints.