COVID-19 Effects on Planning Services
Following the Government announcement on 19 July 2021, the Planning service has the following arrangements in place.
The Development Management Team are working using normal email and telephone contacts, although from a homeworking environment. Please allow additional connection time when contacting us by telephone to enable your call to be successfully re-routed.
Use of paper correspondence
We are encouraging customers to avoid sending paper copies of applications, requests for pre-application advice and letters through the post. This is because we are working remotely. Delays on the processing of physical submissions on paper are therefore unavoidable.
Please use the following alternative routes if possible:
- Submit applications via the planning portal
- Request pre-application advice via email
- Comment on applications using Public Access
Where this is not possible please contact the Duty Officer via direct line 01527 881770 to discuss an alternative method.
In those cases where a site visit is deemed necessary, the applicant/applicant’s agent will be contacted by the Case Officer prior to the visit and will be asked whether anyone at the application site has been advised to self-isolate or has recently returned from overseas travel to an affected area.
We will decide on a case by case basis whether a site visit is essential and we will let you know you if we are unable to attend.
This approach will also apply to requests made to the Case Officer from the owner/occupier of properties adjacent to the application site.