Council launches its big tenant survey

Redditch Borough Council has launched this year’s Tenant Satisfaction Survey, inviting all council tenants to share their views on the services they have received and help shape future improvements.

The survey is a key opportunity for tenants to tell the council what worked well over the last 12 months, and where changes are needed, across areas such as repairs, maintenance, communication, and neighbourhood services.

Tenants may receive invitations to take part via official text message, by post, through business cards left by officers when visiting properties, and more, as the council reaches out to as many tenants as possible.

Cllr Bill Hartnett, Redditch Borough Council’s Portfolio Holder for Housing, said: “Every response gives us valuable insight into tenant priorities and helps us identify where we must improve. The 600 plus responses we received last year directly shaped a range of changes, from strengthening tenant engagement to introducing new maintenance services, all driven by what tenants told us.

“Most importantly, the survey helps cement tenants’ voices at the heart of our improvement planning. As we continue this journey, that feedback keeps our work aligned with what really matters to our tenants. This is an ongoing, year on year process, and I encourage every tenant to take part and help shape the future of council housing in Redditch. We’re also actively recruiting tenants and leaseholders right now to join our focus groups and tenant panels, so there are many opportunities to be heard, whether by simply filling in a quick survey or coming and getting actively involved.”

The survey, which forms part of the council’s duty to its tenants under current social housing regulatory requirements, will be increasingly familiar to many tenants as it enters its third full year.

All the survey feedback gets carefully analysed and the findings are shared publicly, along with the actions the council will take in response. The results also go to the Regulator of Social Housing.

The quick and confidential survey is available at www.redditchbc.gov.uk/tenantsurvey, and tenants can get paper copies by requesting them from their housing officers directly. It closes at 5pm on Friday 13th February, 2026.