Garden Waste Customers
As an existing garden waste customer you can manage your service here.
I would like to:
- Request a replacement bin
- Request additional bins
- Report a missed bin
- Tell you I am moving
- Cancel the service
- Find out more about the service
- Check my bin day
- What can I put in my Brown bin?
If your bin has been lost or stolen you can request a replacement by completing the online replacement bin form here.
You will need your customer reference number to complete the form which you will find on your invoice.
If you require additional bins, you can do this by completing our request form here. There is an additional £50.60 per bin
My Bin hasn't been emptied
Reasons we may not have collected your bin
- It's the wrong bin
- You put it out late (after 7am)
- It's not kerbside
- It's too heavy
- It contains the wrong waste - find out what can and can not go in your bin here
It's your responsibility to make sure these things are correct so we can collect your bin.
If we come across any of the above problems we will not be able to return and empty your bin until your next collection day, which is usually in two weeks. You will need to correct these problems so we can empty your bin on your next collection day. Any excess waste you have will need to be taken to the tip.
If after reading the above you think your bin has still been missed you can report it to us here.
I am moving
If you are moving house and are staying within the District you can continue the service and take your bin with you when you move. Please notify us of this change by using our online moving address form.
Once this is submitted we will update our records and your collection will move to your new address.
If you move within the district and do not take your bin with you, you will be required to pay the full subscription to continue the service at your new address.
Cancel the service
To cancel the service please complete this online cancellation request form.
There will be no refund issued for any weeks left of the service. Please leave your bin accessible so we can collect it.