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Frequently asked questions regarding your waste collection

We are prioritising waste collection services and will move staff from other services to keep them running as long as possible during the outbreak of Coronavirus (COVID-19).

We are continuing to collect grey waste bins, green recycling bins and business waste bins. We are also continuing to empty septic tanks and cesspools.

The Garden Waste Service is now running for existing customers. We are unable to take on new customers at this time.

For current information please refer to our main Coronavirus Page

Bag your personal waste (such as used tissues) and disposable cleaning cloths and store securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin.

If you live in a communal block, please consider how you might manage your waste should you need to self-isolate. Consider times when you are less likely to meet other people whilst accessing the bin stores, or even if you can manage your waste within your home for the isolation period.

For current information please refer to our main Coronavirus Page

We have reduced our services to ensure our crews are kept safe. All of the guidance currently available confirms there is no need for masks.

Masks are for front line NHS staff working in heavily contaminated roles with high risk of meeting Coronavirus infected patients.

Waste is low risk, and the transmission vectors are not airborne.

Gloves should be worn by all staff on waste collection, and we are reiterating that with all crews to ensure they wear them at all times.

Social distancing cannot be fully accommodated in waste, but our other measures around hygiene and self isolating if symptoms occur are the main defence for staff.

Black & Green bin: No, Council Tax is a tax and therefore is not a payment for service; therefore, we do not give refunds in situations of service failure.

Your council tax payment contributes to fund a wide variety of services including police fire service, highways, schools, environmental health and leisure facilities, it is not for waste collection

Yes you can but your items will need to be outside for 72 hours before we can collect them. Please be aware you will need your debit/credit card with you and access to an email account to complete the booking

  • Monday Bank Holidays: we do not have any scheduled household collections on a Monday
  • Good Friday: collections take place as normal
  • Christmas & New Year: we aim to cause as little disruption as possible by moving only the collections that fall on Christmas Day or Boxing Day. We advertise any such changes extensively, including on this website.

We use our service status page and social media (Facebook and Twitter) to inform residents of any immediate or unexpected changes and ask that wherever possible they inform friends, relatives and neighbours who might not have access to this.

If we are aware of ongoing issues or planned service changes (e.g. over Christmas) we place adverts in a variety of publications including free newspapers, local newsletters, Churches, Children’s centres and parish council publications.

If you are aware of any other local publication that would like to host such messages please let us know