Repairs to your home
We are currently only carrying out Emergency works only,as we are adhering to Government Guidelines of social distancing and risk assessments.
Examples of emergency repairs include:
- Boiler breakdown resulting in no heating or hot water
- Loss of electrics or faulty cooker switches
- No mains water, sewage leaks or blocked overflowing drains
- Toilet not functioning
- Compromised structural integrity
- Compromised security or access via front or back door
- Faults in fire detection in flats and communal areas
- Emergency lighting
- Lift breakdowns
- Removal of fire hazards/combustible items in common areas
- Other risks outlined in the Housing Health & Safety Rating System (HHSRS) under the Housing Act 2004
All other repairs work, will stop for the foreseeable future, including any work that may already have an appointment date. We will be contacting tenants to reschedule previously booked jobs, but cancelled due to Covid-19.Please keep a list of any repairs to report when things return to normal.
We apologise for any inconvenience this will cause you.
If the repair you are reporting is an Emergency - For everyone's safety you MUST tell us if:
- You are self-isolating with symptoms,
- You have been in contact with someone who is now self-isolating with symptoms, or
- You start self-isolating with symptoms after we have booked an appointment with you.
If any of these apply we will require all members of the household as a minimum to be in a different room when we attend.
Together we share responsibility for the upkeep of your home as either, tenant, leaseholder or landlord. If you have tried to resolve the repairs under your responsibilities, and the problem persists or has gotten worse, please report them to us as soon as you can, in order to avoid any further damage.
If you are a leaseholder with us, you are responsible for the interior of your property. Any exterior repairs we do to the property, building, or estate, will be charged to in your Annual Service Charge bill in accordance with your lease.
When we receive a report in relation to the repair, based on the information provided, this will inform which priority order it falls within. You may still be contacted about your report to obtain additional information or clarification, which sometimes will require an inspection of your property before work can commence.
It falls within your responsibility to arrange repair of any damage that was caused by you or anyone within your property. If you are unable to resolve the repair and wish for us to complete it on your behalf, then the full cost of repair and administration will be charged to you.
If the property has been damaged due to a crime incident, such as by a break – in or vandalism, we will make your home safe for you. However, a Police crime reference number is required for the permanent repairs to be completed without additional charge.
Normal Opening Hours are;
Monday – Friday 9am – 5pm (except bank holidays)
After 5pm Repairs are directed to our out of hours
Report a repair
Report a boiler repair
See our boilers heating and hot water page.