Rent payments for council tenants

We want you to be able to pay your rent as easily as possible.

If you are having difficulty paying your rent, help and support is available. Don't let any problems grow - please contact us as soon as possible.

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Ways to pay
Rent support for people on low incomes
Struggling to pay rent?
Non Collection weeks
Average weekly rents

Ways to pay

Remember to always put your rent account number on any rent payment you make. This will ensure your payment goes on your rent account. If you don't, we may not be able to put your payment on your rent account, which means your rent may remain unpaid. Avoid complications by ensuring you have put your rent account number as a reference on any rent payment you make.

	The easiest way to pay is by Direct Debit. Please call the Revenues Team on 01527 587000.
	Make standing order payments using Sort Code 30-96-97 and Account Number 00369020, with a Reference that is your rent account number.
	Press here to make debit or credit card payments online 24 hours a day, seven days a week
	Press here to make debit or credit card payments over the telephone 24 hours a day, seven days a week
	Pay by cash, debit card, or cheque at any Post Office (up to £1000 per transaction) using an allpay Rent Payment Card. Find your local Post Office here. If you do not have an allpay Rent Payment Card, you can request one here
	Pay by cash at any retail outlet displaying the Paypoint logo (up to £200 per transaction) using an allpay Rent Payment Card. Many retail outlets also accept debit card payments. Find your Paypoint outlets here. If you do not have an allpay Rent Payment Card, you can, you can request one here

Rent support for people on low incomes

If you are on a low income you may be able to claim some help with your rent.

Struggling

If you are struggling to pay your rent, please speak to our Housing Revenues Team as soon as possible as there are a number of ways we can help. We will always deal with your problems in an understanding, sympathetic, and fair way.

Failing to pay your rent can be a serious problem that may lead to you losing your home.
Speak to us early and avoid it getting that far.

Non Collection weeks

For tenants not in rent arrears there are 4 non collection weeks as normal, however those who owe rent arrears must continue to pay in the non collection weeks.

The four non collection weeks for 2023/24 are:

Week beginning 28^th August 2023
Week beginning 25^th December 2023
Week beginning 18th March 2024
Week beginning 25^th March 2024

If you pay by direct debit, then your monthly rent has already calculated these 4 non collection weeks in with your monthly amount, and you do not need to do anything.

Average weekly rents

Property type	Average weekly rent
3 bed house	£94.20
2 bed house	£86.96
1 bed flat	£74.12
Studio flat	£62.04

Council Tenants