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Other Help

In addition to the Benefits and help services we provide, free, confidential and independent advice and support is available from the following agencies.

FAO Council Tenants
It is very important that you continue to pay your rent, so please get in touch if you are struggling financially or worried about paying your rent. Call us on 01527 587000 Option 1 or email


Help in general

Community Services Directory - Worcestershire

Enables you to search for support or services in your area. You can also register your organisation to appear on the directory for Worcestershire residents to find you.

Bromsgrove and Redditch Network (BARN)

Signposts to a variety of voluntary sector services and helps find the right service if you need help to access food, furniture, school uniform, money advice, support when facing homelessness, disability advice and more. Call 01527 60282 or email

Worcestershire Libraries

Your local library can provide signposting and referral along with internet/wifi access.

Sandycroft Centre

The Sandycroft Centre has been supporting the Redditch community for over 25 years, working with other agencies to provide local services to meet the needs of a diverse community through a ‘One-stop-shop' approach.

Onside advocacy

Onside advocacy offers help to people facing disadvantage to ensure they are treated fairly as equal citizens, with equal rights and have access to all the right services.

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Help with energy and utility charges

Redditch Energy Advice Service

We provide a free impartial Energy Advise Service delivered by Act on Energy that helps you to cut energy bills, minimise home energy use, reduce carbon emissions and get advice tailored to you. Freephone 0800 988 288

Severn Trent Big Difference Scheme

If your household income is low, you may be entitled to a BIG reduction. If eligible for the scheme, you could receive up to 90% off the average Severn Trent water bill.

Warmer Worcestershire Network

Information available, includes reliable hints and tips on how to reduce your energy bills.

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Help with food, furniture and household supplies

Redditch Foodbank

Provide food parcels for people in financial crisis via referral from their agency network. Please see the website above for details on support and a list of referral agencies who may refer you as part of their ongoing support. Help Through Hardship offer free advice on 0808 208 2138.

Please see the ‘Get Help' section of the Redditch Foodbank website above or call 01527 69161

Batchley Support Group Redditch Communities

Community pantry based at Salters Lane, where you can join and buy food at a discounted price.They also offer food parcels and free produce outside regularly for people to help themselves.
Pensioner Day Tues 11am - 12pm for those of pension age to use the community pantry at a reduced rate. For more information see their Facebook @BatchleySupportGroup or call on 01527 457291.

Building Bridges Redditch CIC – community hubs and social supermarkets

This is the community working for the community – There are two community hubs which are open to all, one at Woodrow Centre (B98 5RY) and one at 13 Church Road (B97 4AB), and both offer support to local people with food and essentials with a community supermarket at both and much more. Visit their Facebook @BBRCIC21 for further information including opening hours.

Love Food Hate Waste - Worcestershire

Advise on how to cut food waste and save money

Too Good to Go

Mobile App that connects customers to restaurants and stores locally that have unsold food surplus which customers can buy at discounted prices.

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Help with jobs, education and development

GOV.UK Find a job

Find full or part-time work using the GOV.UK "Find a job" service to search and apply for jobs. This service replaced universal jobmatch

Learningonline Redditch

If you want to improve your IT, maths or English, get into higher education or Improve your training and skills,Learningonline Redditch offers a free, impartial advice and guidance service to help people make informed choices for education and work.

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Help for families


A leading national charity working with and supporting single parent families offering support around benefits, money management, debt and other issues commonly affect single parents.

Redditch Starting Well

Starting Well Partnership supports parents, families, children and young people across Worcestershire to lead happy, healthy and fulfilled lives. Call on 01905 520 032

FREE Summer Drop-in Sessions August
Holly Trees Family Hub - 3rd (Healthy Lifestyles) 24th (SEN) and 31st (Teens) - all 1 - 3pm.
Redditch Library - 10th (0 - 3yr olds) and 17th (Behaviour) - all 9.30 - 11.30am.
15th July (Be School Smart) 10.30am - 12pm

Worcestershire Children First - Free Childcare

Free childcare is available for some 2 year old children and all 3 and 4 year old children within Worcestershire.

Ready Steady Worcestershire

For free school meals food and activities during the school holidays.

Worcestershire Children First - Free School Meals

Find out if your family is eligible for free school meals and how to apply.

Free school meals are not part of a Universal Credit payment
You need to make a separate application through Worcestershire County Council

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Help if you have a disability

DIAL in Worcestershire

DIAL In Worcestershire, is a free and confidential, independent charity, providing Information and Advice Services to those in Bromsgrove, Redditch, and Wyre Forest, on all aspects of living with a disability.

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Help for older people

Age UK Bromsgrove, Redditch and Wyre Forest

This local charity aims to make North Worcestershire a better place for people 50+ to grow older, by delivering a range of local services aimed at promoting independence and enabling people to make the most of later life.

Call 01527 570490 or email

FREE Information and Advice Outreach at Age UK Matchborough Shop
From 12th July on mornings every 2nd and 4th week of the month until Oct.

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Help with housing, money and debt

Citizens Advice Bromsgrove and Redditch.

A part of the National Citizens Advice Charity working locally offering free, confidential advice and information about benefits, debt, housing and other issues.

Civil Legal Advice (CLA) GOV.UK

Free and confidential Civil Legal Advice for citizens on low incomes to help with a range of problems including debt if you are at risk of losing your home, housing if you are at risk of being evicted or you are homeless.

The Money Advice Service.

The Money Advice Service is a free and impartial money advice service set up by the government offering a range of online and phone support to help you improve your finances.

Money Helper

MoneyHelper is here to make your money and pension choices clearer. Here to cut through the complexity, explain what you need to do and how you can do it. Here to put you in control with impartial guidance that's backed by government and to recommend further, trusted support if you need it.

National Debtline.

National Debtline is a debt advice charity run by the Money Advice Trust that provides a free confidential debt advice service from expert debt advisors to help you improve your financial situation and take control of your debts.

Shelter UK.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services.

Step Change Debt Charity.

With 25 years experience Step Change's debt experts provide advice and support to help you achieve long term financial control.

Stop Loan Sharks

Stop Loan Sharks investigate and prosecute illegal money lenders, and provide support for borrowers.


StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them. Tel: 0300 500 0914.

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Help with mental health and wellbeing

Mental health support for adults - Worcestershire

Mental health support services available nationally and in Worcestershire


Whatever you're going through, call the Samaritans free any time, from any phone, on 116 123.

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Help for young people

Mental health support for children and young people - Worcestershire

Mental health support for children and young people across Worcestershire

Redditch Nightstop

Emergency accommodation, supported lodgings, support and learning for those aged between 16 and 35

St Basils

Work together with young people aged 16 - 25yrs who are homeless or at risk of homelessness. Redditch Tel: 01527 592404

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