Skip to content

Test and Trace Support Payments

The government have announced a new Covid support package to support and enforce residents to self-isolate.

You may be eligible for a payment of £500 if you have been told to self isolate by NHS Test and Trace.

Update to Test and Trace Support Package eligibility: from 8th March you may also be eligible if you are the parent or guardian of a child who has been told to self isolate and you need time off work to provide childcare.

If you have received a notification telling you to self-isolate

IMPORTANT INFORMATION
If you do not have a unique 8 digit NHS Test and Trace account ID as proof you need to self-isolate
you will not be eligible to claim a support payment.

If you have received a notification telling you to self-isolate from NHS Test and Trace you may be eligible for the Test and Trace Support Payment if you if you meet ALL of the criteria below:

  1. You have been told to self-isolate by NHS Test and Trace on or after 28th September 2020 or identified as a close contact by the NHS COVID-19 App from 10th December 2020 and:
  2. provide a unique 8 digit NHS Test and Trace account ID as proof you have been told to self-isolate, including if you have been told by the NHS COVID-19 app. You will need to register with NHS Test and Trace to get your 8 digit account ID and:
  3. be employed or self-employed and:
  4. unable to work from home and will lose income by not being able to go into work and:
  5. eligible for and currently receiving any of the following benefits:
  • Universal Credit
  • Working Tax Credit
  • Income-based Employment and Support Allowance
  • Income-based Jobseeker’s Allowance
  • Income Support.
  • Housing Benefit and/or Pension Credit

If you meet all criteria 1-4 but NOT 5 you may be eligible for our discretionary scheme.


If you do not currently receive any payments from the benefits listed above please do not declare you do.
This will result in your claim being rejected and delay the process.
If you incorrectly apply for the main scheme you will be advised to re-apply for our Discretionary Scheme.

Our Discretionary Scheme

If you meet criteria 1-4 of the above but not 5, you can apply for our discretionary scheme if you meet the following criteria

  • you work over 16 hours a week and
  • you earn less than £350 a week before tax and other deductions and
  • you have less than £6000 in savings and
  • we have to be satisfied that you will experience exceptional financial hardship as a result of having to isolate

If you do not have an 8 digit NHS Test and Trace account ID as proof of notification telling you to self-isolate you will not be eligible to claim a discretionary support payment.

You can apply for the discretionary scheme using the application form at the end of this page.

Supporting evidence

You will need to provide the following evidence:

  • Your notification from NHS Test and Trace telling you to self-isolate on or after Monday 28th September 2020 and your unique 8 digit NHS Test and Trace account ID. You will need to register with NHS Test and Trace to get your 8 digit account ID
  • a recent bank statement showing your name, address, account details and your most recent wage clearly showing on the same document.
  • written confirmation from your employer that you will not be paid for the period you need to isolate.
  • if you are self employed, proof of your self assessment tax returns, your trading income and evidence your business delivers a service that cannot be provided without social contact up to the date of isolation

For our discretionary scheme you will need all of the evidence listed above and

  • proof of usual weekly hours worked i.e. contract of employment, recent payslip or written declaration if self employed

Your supporting evidence can be uploaded in the application form when you apply or email to tntbenefits@redditchbc.gov.uk

**PLEASE NOTE: Any supporting information must be submitted within 7 days of the request.
If you do not provide your evidence within this period, your claim will be rejected.

Backdating

From the 8th March 2021, all applicants for the Test and Trace Support Payment are able to apply up to 42 days after the first day of an isolation period.

If your child has been told to self isolate

From 8th March 2021, if you are the parent or guardian of a child who has been asked to self isolate you could be eligible for a £500 Test and Trace Support payment or discretionary payment if you meet all of the criteria below:

  • You are the parent/guardian of a child that belongs to your household who has been told they need to self isolate and you need to take time off work to provide childcare. This is limited to one parent/guardian per household for the child/young persons self isolation period.
  • The child who needs to self-isolate is 15 years or younger or 25 years or younger and has an Education, Health and Care (EHC) plan and under normal circumstances would attend a childcare or educational setting.
  • you're employed or self employed
  • you're unable to work from home while providing care to the child/young person and as a result will lose income.
  • you meet all of the other means tested eligibility criteria for a Test and Trace support payment or our local discretionary scheme

Applications for parents/guardians

To apply, the child or young person must have been told to self-isolate on or after Monday 8th March 2021

Applications can be backdated to Monday 8th March 2021 but no earlier.

Applications by parents and guardians can be made up to 6 weeks (42 days) after the child or young persons first day of self isolation.

Example: Your child is told they need to self isolate by Test and Trace on the 8th March.
The latest the you could apply for a support payment is the 19th April

Parents and Guardians who are unable to get the support payment

Parents and Guardians of a child who has been asked to self isolate will not be eligible for a support payment if any of the following applies

  • You cannot provide supporting evidence that your child has been told to self isolate from their school or care provider.
  • You will not lose any income by taking time off work to provide care for a child or young person asked to self isolate.
  • You are able to work from home for the period the child or young person needs to self isolate.
  • The child or young person you provide care for was asked to self isolate before Monday 8th March.
  • The application was made more than 42 days after the first day of the child or young persons isolation period.
  • You have taken time off work because the child or young persons educational or care setting has closed

Supporting evidence about the child or young person that needs to self isolate

Applicants will need to provide the following to qualify for a support payment

  • The child’s unique 8 digit NHS Test and Trace account ID if they received a direct notification from NHS Test and Trace telling them to self-isolate. OR
  • a communication from the child or young person’s education or care setting confirming that they have been told to self-isolate because they have been identified as a close contact of someone who has tested positive. OR
  • a screenshot of a young person’s NHS COVID-19 App notification telling them to self-isolate AND
  • For parents or guardians of young people aged 16-25 who have additional support needs and who have been notified to self-isolate by the NHS COVID-19 App, evidence that the young person has an Education, Health and Care Plan.

The evidence provided in relation to the child will be verified with either the education or childcare setting and/or NHS before an award is made.

How can I apply?

You can apply for the Test and Trace Support Payment or Discretionary payment by completing the online form below.
Someone else can help you fill in the form or do it for you but only the person who has been asked to self-isolate by NHS Test and Trace can receive the payment.
If you need help filling in the form please email tntbenefits@redditchbc.gov.uk or phone 01527 534050.
You will still need to upload your evidence with the application form or send it by email.

**If you are requested to provide supporting information this must be submitted within 7 days of the request . If you do not provide the details within this period, your claim will be rejected.

Apply for Test and Trace Support Payment

Further information

All further information about this scheme is available at our Test and Trace FAQ page.

Enquiries

If you have any enquiries about Test and Trace Support Payments please email tntbenefits@redditchbc.gov.uk