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NEW Test and Trace Support Payments.

The government have announced a new Covid support package to support and enforce residents to self-isolate.

From the 28th September 2020, a new covid package to support and enforce self-isolation for those on lower incomes asked to self isolate by law may be eligible to claim a support payment of £500 from Redditch Borough Council.

To be eligible for the Test and Trace Support Payment a resident must:

Have been asked to self isolate by NHS Test and Trace either because they have tested positive for Covid 19 or been in close contact with someone who has.

    Be employed or self employed.
    Be unable to work from home and will lose income by not being able to go into work.

Currently eligible for any of the following benefits:

    Universal Credit.
    Working Tax Credit.
    Income-based Employment and Support Allowance.
    Income-based Jobseeker’s Allowance.
    Income Support.
    Housing Benefit and/or Pension Credit.

Warning Sign Tiny If you do not receive any of the qualifying benefits but meet all other qualifying critera, have a low income and will face exceptional financial hardship due to the need to self isolate you may qualify for our Test and Trace Discretionary scheme.

Further information about this scheme will soon be made available on this page.

Please note if you incorrectly apply to the main scheme your claim will be rejected and you will be advised to re apply for the Discretionary Scheme.

You may be eligible for a payment of £500

The payment will be subject to income tax. The payment will not be subject to national insurance contributions.

The law provides that a person needs a minimum amount of money to live on. If you are eligible for a support payment and you are overdrawn you can contact your bank to exercise your "First Right of Appropriation".
This allows you to instruct your bank to use your £500 support payment to pay priority bills and outgoings and stop the payment being used to pay your overdraft.
You must contact your bank to make this arrangement before you receive your Test and Trace Support Payment.

These changes will come into effect from 28th September 2020 and be in place until 31st January 2021 alongside the legal duty for residents to self isolate. Our systems will be in place to apply for the scheme by Monday 12th October 2020. If you were eligible for the scheme prior to this date we will be able to backdate your claim to when the scheme came into effect.

Apply for the Test and Trace Support Payment by completing the online form below.
Someone else can help you fill in the form or do it for you but only the person who has been asked to self-isolate by NHS Test and Trace can receive the payment.
If you need help filling in the form:
Please email or phone 01527 534050.
You will still need to upload your evidence with the application form or send it by email.

Apply for Test and Trace Support Payment

Contact Us

If you have any enquiries about Test and Trace Support Payments please email