NEW Lifeline Telecare Service

*SCAM Beware*  Updated 16/6/2022  -   We’ve been made aware of people in the area receiving calls from a supposed Lifeline provider who informs them their current service is ceasing and offering an alternative. It is initially claimed the new service is free. The caller goes on to ask for years payment.

Genuine calls from NEW Lifeline typically originate from 01527 numbers. If you are unsure if a call claiming to be from Lifeline is genuine please hang up and call our office ideally from a different phone on 01527 534060. Alternatively press your alarm button and our Monitoring Centre can provide reassurance.

Telephone Lines are Changing to Digital

Telephone lines as we know them in the UK are changing! These changes will affect all telephone line and broadband users and cannot be avoided.  As a result, NEW Lifeline have decided we will no longer continue installing analogue equipment that uses a client’s landline. 

To find out more, or to arrange to move to our resilient GSM IP Lifeline unit please call us on 01527 534060.  No visit charge will apply for existing service users wishing to upgrade to the Digital service.

Our NEW Lifeline community alarm service provides peace of mind 24 hours per day, 365 days per year to vulnerable people and their families.

Service users are connected directly to our high-tech monitoring centre that is always staffed by our friendly care experts.

We are accredited by the Telecare Services Association (TSA) and undertake annual audits to ensure we meet the high standard set out by the TSA Quality Standards Framework.