NEW Lifeline


Our community alarm service provides peace of mind 24 hours per day, 365 days per year to vulnerable people in Redditch Borough and their families

It supports people who may be elderly, living alone for the first time, living with a disability or a serious health problem by linking their home directly to a high-tech monitoring centre that is always staffed by care experts.

We aim to provide confidence for people to continue to live independently in their own home and as well as the familiar pendant buttons and special Lifeline phones, some people also take advantage of extra facilities like linked up smoke and carbon monoxide alarms or key safes.

Our friendly, caring operators are fully trained to respond promptly in emergencies to summon the necessary help, advise family members or carers and reassure the user that help is on the way.

NEW Lifeline is accredited by the Telecare Services Association Code of Practice and holds the highest possible status, platinum, which means it has zero areas for improvement.

No need to have a telephone landline

You can now have all the peace of mind and security of NEW Lifeline in your home without the need for phone lines, sockets or extensions.  Our new telecare alarm uses GSM technology, similar to mobile phones, using multiple network coverage for best performance and can be placed anywhere in your home that has the availability of an electric socket.

Need help away from home? Introducing the GPS Tracker Pendant

NEW Lifeline can now give you all the comfort provided by a telecare alarm away from home. You can find out more about the GPS Tracker Pendant here

NEW Lifeline Application Form

Please contact me as soon as possible to arrange a no-obligation demonstration at my home by a Telecare Installation Officer.

Fair Processing Notices As a Local Authority we collect, hold and process information supplied by you in accordance with the Data Protection Act, to allow us to provide services effectively. You can find out more regarding this and our privacy notices here.