Repairs Priority Codes and Policy
The priority we give to your repair will depend on how urgent it is. We’ll place the repair into one of these four categories and aim to respond to repairs in the target times listed
Report a non-gas repair
Use the form here to report a non-gas repair
Report a Gas repair
Use the form here to report a gas repair
Out of hours emergency repairs
We understand an emergency can occur at any time, and we have an emergency repair team available for you outside of our normal working hours.
Appointment safety list
Safety checks that need to be in place before we attend your inspection/repair appointment
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