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Boilers Heating and Hot Water

Coronavirus update: As part of measures to protect everyone from Coronavirus in line with Government advice, we are now visiting homes for essential gas safety checks and emergencies only. This means repairs are currently limited to:

  • Total boiler failures, and
  • Uncontainable water leaks from any central heating pipework.

Gas safety checks continue as normal but no other visits will be carried out at this time.

What to do if you smell gas

For everyone's safety you MUST tell us if:

  • You are self-isolating with symptoms,
  • You have been in contact with someone who is now self-isolating with symptoms, or
  • You start self-isolating with symptoms after we have booked an appointment with you.

If any of these apply we will require all members of the household as a minimum to be in a different room when we attend.

For all the council's coronavirus service updates, press here.

Gas servicing

If you're a council tenant your gas boiler and central heating must have an annual safety check.

We have a legal obligation to ensure this is carried out and when it is time for your service we will contact you to make an appointment.

You must make every effort to allow access. Appointments for your service can be made for between 8am and 5pm Monday to Friday. If you need a different time, please contact us.

Common heating problems

Worcester Bosch have produced a few video (on YouTube) that will help you resolve a few of the more common heating problems

Low pressure - System top up using an internal filling loop

Low pressure - System Pressure top up using a filling Key

Bleeding radiators on heating system - when your radiator has patchy heat

Replacing batteries on heating control

Thaw and Prevent Frozen Condensate pipes 

It is essential to have an annual gas safety check to protect your life and the lives of your family. Carbon monoxide poisoning kills around 30 people a year.

Report a repair

Contact us here.

If we have contacted you for an inspection

If we have contacted you to arrange your gas safety inspection and you haven’t replied, please contact our Gas Safety Team now.

Our opening times

Monday - Friday (Closed Bank Holidays)

9.00am - 5.00pm