Change of circumstances for housing benefits

If you are getting benefits and your address or other circumstances change, you must tell us straight away. This is so that you get the right amount of benefit and you are not breaking the law.

Do not rely on anyone else to tell us about any changes to your circumstances, including the Jobcentre Plus, The Pension Service or your landlord. It is your responsibility to tell us. You might be committing benefit fraud if you choose not to report a change in circumstances.

If you get any other state benefit, you also need to tell Jobcentre Plus about any changes in your circumstances.

Please provide full details including the date the change occurred. You may need to provide proof of the change.

If your benefits are overpaid we will ask you to pay the money back.


Change of circumstances for benefits - examples

Here are some example change of circumstances that you must tell us about.

If you or your partner are over 60 and getting Pension Credit please also see this page for more information.

  1. Starting to get Income Support or any other type of State Benefit
  2. No longer getting Income Support or any other type of State Benefit
  3. Wages going up or down
  4. Capital, savings and or investments going up or down
  5. Any of your children leaving school
  6. Moving home (this includes if you move to another flat or room at the same address)
  7. Birth of a child
  8. Going into hospital
  9. Going into a rest home
  10. Other people, including a partner coming to live with you.

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Change of circumstances - Pension Credit

If you or your partner are over 60 and getting Pension Credit you must tell the Pension Service of any changes and they will tell you how the change will affect you.

If the change is something which was not included in your Pension Credit calculation, you must tell us, not the Pension Service.

Some examples of changes that you need to notify us of are:

  1. Changes in your tenancy
  2. Moving home
  3. Non-dependants and who is living with you
  4. Dependant children
  5. Working Tax Credit
  6. Capital, savings and or investments of more than £16,000 if you are getting Savings Credit only
  7. Income and capital of partner which has not been included in the Pension Credit claim
  8. Going into hospital
  9. Going into a rest home
  10. Absence from home of more than 13 weeks

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Report a change in circumstances

Report changes online here. If you cannot complete this form online, please contact us.

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