You Said, We Did in 2016

As part of our continued effort to make sure we are offering the best possible service the

Sports Development Team conduct surveys of our users. 

Results

This survey was conducted with users from our running programs, Couch 2 5K, Parkrun and Sport Relief.

The surveys took place in March 2016.

Quality of the session

Run Survey March 16

Net Promotor Score

Net Promoter Score (NPS) measures the loyalty that exists between a provider and a consumer.

Run Survey 2 March 16

We are pleased to say that 90% of people would actively promote our running programs.

Results

This survey was conducted with users from our Active Redditch Kids Camps.

The surveys took place in September 2016.

Quality of the session

Activeredkidssurvey

Actions

As a result of the positive feedback about these running activities we have:

  • Hanbury Parkrun will be starting in May 2016
  • Although there is already a number of successful running groups in Redditch there is now an additional

STARS session on a Thursday. More details can be found here

As a result of the positive feedback about our kids camps we have:

  • Undergone a review of the activities provided and will continue to assess the provision and need for further activities